Shipping & Delivery Policy

Understand how orders are processed, shipped, and delivered by Whitecliffs Group, including timelines, charges, courier partners, and what to do if something goes wrong.

1–3 day processing Metro 3–5 days Trusted couriers

Last updated: February 7, 2026

Processing in 1–3 business days

Orders are verified and handed to dispatch quickly; weekend orders move on the next working day.

Pan-India delivery

We currently ship across India, covering metro, non-metro, and rural addresses.

Clear delivery windows

Metro deliveries typically arrive in 3–5 business days; non-metro in 5–10 once dispatched.

1. Order Processing

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Once an order is processed, it cannot be modified or cancelled.

2. Shipping Locations

We currently ship across India. International shipping is not available unless mentioned on a product page.

3. Delivery Timelines

Metro cities: 3–5 business days (excluding processing time).
Non-metro / rural areas: 5–10 business days (excluding processing time).
Timelines may vary due to courier operations, weather, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout.
Free shipping offers, when available, will follow their promotional terms.

5. Courier Partners

Orders are shipped through trusted third-party courier and logistics partners.
Tracking details are shared by email/SMS once an order is dispatched.

6. Delayed or Failed Delivery

Delays can occur due to courier issues, incomplete or incorrect addresses, or force majeure events such as strikes or natural disasters.
If delivery fails because of incorrect address details or customer unavailability, re-shipping charges may apply.

7. Damaged Packages

Please inspect the package at delivery. If it appears damaged or tampered, refuse delivery and notify us immediately.
Unboxing videos and clear images may be required to validate damage claims.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Non-delivery due to incorrect addresses is not covered.

9. Delivery Confirmation

Delivery is considered complete once marked delivered by the courier partner.
Claims raised after delivery confirmation may not be entertained.

10. Policy Changes

Whitecliffs Group may update this Shipping & Delivery Policy at any time without prior notice.

11. Contact Us

Whitecliffs Group — support@whitecliffshairsolutions.com
Website: https://whitecliffsgroup.com
Please mention your Order ID in all communications for faster assistance.

Need shipping help?

We are here to assist

If you have questions about delivery status, damaged packages, or address changes before dispatch, reach out and share your Order ID for faster assistance.

Track shipments using the courier link shared over email/SMS.

Flag any damage or tampering at delivery and capture clear photos/videos.

Re-shipping charges may apply for failed delivery due to incorrect addresses.

Contact

For shipping or delivery queries, include your Order ID, address details, and any tracking information so we can help quickly.

support@whitecliffshairsolutions.com

Website: https://whitecliffsgroup.com